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Thurston Mfg. Co.
1708 H. Ave Thurston, NE 68062

Customer Experience

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Inspired by our core values, Thurston Manufacturing Company is committed to offering our customers an exceptional experience that exceeds your expectations.  We realize distributors, retailers, and users of our products are the lifeblood of our brand's success.

We Will:

  • Treat all we encounter with courtesy and professionalism.
  • Discover your individual requirements before recommending a product.
  • Provide details on products and services offered, and encourage your questions.
  • Respond within 24 hours of receiving your communication.
  • Work diligently within the guidelines of our corporate strategic plan and policies with the objective of mutually beneficial solutions.
  • Provide an opportunity for you to convey, to our ownership, feedback about your experience.

How You Can Help Us Succeed:
  • Tell us in detail how we can best assist you in meeting your goals.
  • Let us know any details of our products or services you don't understand.
  • Promptly reply with any additional information we may request from you.
  • Inform us of any inconsistencies in our products, services, or information.
  • Suggest improvements to our products and services as you deem necessary.

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